Electric Wheelchair Shop Support
Warranty Support That Starts With Clear Facts
Anywell provides a 2-year limited warranty from delivery and warranty support for manufacturing defects under normal residential use. Coverage depends on the model, order record, serial number, and the part involved.
2 Years
Main frame, motor, and control components when the issue is a covered manufacturing defect.
2 Years
Battery coverage for qualifying issues under normal use and charging conditions.
Case Review
Order number, serial number, photos, and video help us confirm the right next step.
Current Coverage
Returns are handled separately. You have 60 days after receiving your item to request a return, subject to the eligibility, condition, freight, and restocking terms in our Refund and Return Policy.
Coverage applies to covered manufacturing defects under normal residential use.
| Main frame | 2 years from delivery |
|---|---|
| Motor and control components | 2 years from delivery |
| Battery | 2 years from delivery |
| Not covered | Wear items, tires, cosmetic damage, misuse, water damage, collision damage, unauthorized modification, and normal wear. |
How Support Works
These steps help us diagnose the issue and avoid sending the wrong part.
- Send your order and serial number.This helps us confirm the model and purchase record.
- Share photos or a short video.A clear video is often the fastest way to diagnose the issue.
- We review the case.Our team may guide you through remote troubleshooting.
- We confirm the next step.If a covered part is needed, we confirm the part before shipment.
Parts and Repair Approach
We support customers through remote diagnosis, common replacement parts when available, and step-by-step repair guidance. We do not advertise an in-home repair network. If a local technician is needed, our team can help identify the part or repair scope for your technician.
Need help now?
Phone: +1 (725) 895-3996
Email: service@anywellshop.com
Hours: Monday - Friday, 9:00 AM - 5:00 PM PT